Production DelaysUpdated 3 months ago

Dear Valued Customers,

We would like to provide you with a formal public update regarding the delay in shipping orders following Black Friday in November. Due to the exceptionally high volume of orders we received during this period, our production times have been significantly affected. We understand the importance of timely delivery and apologize for any inconvenience caused.

As a result of the increased demand, our production times are currently at least double the expected turnaround times stated on each product page. We want to assure you that we are working diligently to address these delays and get back to our normal production times as soon as possible.

We kindly ask for your patience and understanding during this holiday period. Our team is working tirelessly to fulfill all orders and ensure that each product meets our high standards of quality. Rest assured that we are doing everything in our power to resolve these delays and minimize any further impact on our valued customers.

Our goal is to return to normal production times by the end of this month. We understand the frustration that these delays may cause, and we sincerely apologize for any inconvenience caused. Please be assured that we are taking immediate action to address the situation and improve our processes to prevent similar delays in the future.

If you have any questions or concerns regarding your order, please do not hesitate to reach out to our customer support team. We are here to assist you and provide updates on the status of your shipment. Email support is available via our helpdesk here: https://future-kimonos-help-center.gorgias.help/en-US

Once again, we apologize for any inconvenience caused and thank you for your patience and understanding. We truly value your business and are committed to delivering the highest quality products to our customers.

Thank you for your continued support.

Sincerely,

The Future Kimonos Team