Familiarize yourself with our return and exchange processes, and understand the policy for customized items.

Returns and Exchanges

Understand the conditions and timeline for receiving refunds, and learn why refund delays might occur.

Refunds

You can contact us via live chat for instant support. We strive to respond to all inquiries within a few minutes during working hours.

Send us an email if you need extended support with any inquiries you have. We endeavor to reply within 24 hours during business days.

Prefer to speak to someone on the phone? During our operating hours, we have staff standing by to take your call if you need urgent help.

Familiarize yourself with our return and exchange procedures, our policies on refunds, and how to return or exchange a customized item.