What is your return policy?Updated a year ago

If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. Please contact us at [email protected] or via our live chat or contact form.

Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 30 days of ship date. All returns or exchanges will be at the discretion of FUTURE. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e., item appears dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc.). 

Accessories and special order items are non-returnable. 

Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. 

For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. FUTURE is not responsible for missing, damaged, or packages lost in transit. Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.

Returns and Exchanges are only accepted for purchases made directly from FUTURE or authorized distributors. We will not accept any claims for returns or exchanges from third parties. 

In case of any damages or missing items upon receipt of the item(s), please retain the packaging. We may require you to send photos of the items and packaging, and/or submit other proofs for us to process replacement.

In the case where an order includes custom or made to order or back order items, a cancellation fee of $5 will apply if the order is cancelled within 5 days of the purchase date. Beyond 5 days, custom and made to order or back order items are non refundable. 

You acknowledge that when purchasing a made to order, back order or custom item as stated in the items product description, there is a manufacturing process associated to this item before it is shipped. This time period is typically 4-6 weeks from the date of purchase. Once an order is placed, a custom item, made to order item or back order item is made specifically for you at your specification as stated in the product description and is non-refundable.